1. How do I choose the right size?

Each product page includes detailed size and fit information.
If you’re unsure, you can write to us—we’ll help you find what feels right.

2. Do you offer exchanges or refunds?

Yes. You may request an exchange or refund within 7 days of delivery, provided the item is unused and in original condition.
Full details are available in our Refund & Exchange Policy.

3. How long will my order take to arrive?

Orders are usually processed within 2–4 working days and delivered within 5–8 working days after dispatch.
Timelines may vary slightly by location.

4. How will I know when my order is shipped?

Once your order is dispatched, we’ll share tracking details via email or message.

5. Do you ship across India?

Yes, we currently ship across India.
International shipping will be announced when available.

6. Are your products unisex?

Many Creativeya pieces are designed to be fluid in form and expression.
Fit details on each product page will guide you.

7. How should I care for my Creativeya pieces?

Care instructions are provided on each product page and label.
Following them will help your piece age gracefully.

8. What if my order arrives damaged or incorrect?

Please contact us within 48 hours of delivery.
We’ll resolve it with care.

9. Are sale items returnable?

Sale, limited, or made-to-order pieces may be exchange-only or non-returnable.
This will always be clearly mentioned on the product page.

10. How can I contact you?

You can reach us via the contact details listed on the website.
We respond thoughtfully and as promptly as possible.